Privacy Policy

Introduction

Your privacy is important to Talio, and maintaining your trust is paramount to us. We are fully committed to keeping your personal information safe. This privacy policy is intended to provide you with information about the personal information we collect and how that information is used and shared. We collect personal information about you when you access our website (www.talio.ai) or when you use any of our products, applications, or services (collectively our “Services”).

This document outlines our approach to compliance with the General Data Protection Regulation (GDPR) and all other relevant data protection legislation. It also sets forth your privacy rights. Please take a moment to familiarise yourself with our privacy practices.

It is important that you read this privacy policy together with any other privacy policy we may provide on specific occasions so that you are fully aware of how and why we are using your data. This privacy policy supplements the other notices and is not intended to override them.

We value your opinions. Should you have any questions or comments related to this privacy policy, please contact us at ciaran@talio.ai.

Changes to this Privacy Policy

We may update this privacy policy from time to time. If we make any material changes, we will notify you prior to the changes taking effect by posting a notice on our website and, where appropriate, sending you a notification.

Who We Are and How to Contact Us

Throughout this privacy policy, “we,” “us,” and “ours” refer to Talio. Talio is a registered company located at:

We can be contacted by email at ciaran@talio.ai.

Data Protection Officer

We have appointed an internal data protection officer (DPO) for you to contact if you have any questions regarding this privacy policy, our privacy practices, or if you wish to exercise your data rights. Our DPO can be reached by email at ciaran@talio.ai.

1. Information We Collect and How We Use It

We collect and use your personal information for a variety of reasons, including:

If You Register, Purchase, or Subscribe to One of Our Services:

• To create an account with us.
• To fulfil our contractual obligations, including sending important notices.
• To send welcome emails and other essential communications regarding your subscription.

To Pay for the Services You Have Requested:

We collect your payment information to process payments. This is handled by PCI-compliant payment providers.

To Deliver Marketing and Promotions:

We send promotional emails about features, events, and exclusive offers with your consent.

To Understand How You Use Our Services:

We collect information relating to your use of our services to improve our offerings and deliver relevant content.

2. Anonymous Information We Process

We process data in a form that does not permit direct association with any specific individual. This includes aggregated and anonymous data.

3. The Legal Basis for Processing Your Information

We rely on the following legal bases to use your personal information:

• Contract: To perform our obligations and provide you with requested services.
• Consent: With your explicit consent, which can be withdrawn at any time.
• Legal Obligations: To comply with legal requirements.
• Legitimate Interests: For purposes that are in our legitimate interests and benefit our customers.

4. When and How Your Information Is Shared

We do not sell your personal information. We share your data with third parties for the delivery or fulfilment of our services and ensure that they protect such information from unauthorised access, use, and disclosure.

Subprocessors We Use:

• OpenAI
• RecallAI
• AssemblyAI

5. Data Storage and Retention

We retain your personal information as needed to fulfil the purposes for which it was collected and in accordance with legal obligations. Data processed by our subprocessors is retained for a maximum period of seven days before permanent deletion.

6. Your Data Rights

You have several rights under data protection law, including the right to access, rectify, erase, restrict, and object to the processing of your personal information. To exercise these rights, please contact us at ciaran@talio.ai.

7. Consequences of Not Providing Information

If you do not provide certain personal data, we may not be able to perform the contract we have with you or provide certain services.

8. Data Protection and Security

• AI Model Training Restriction: Talio ensures that no data processed by the company or through any AI APIs utilised in data handling will be used to train AI models.
• Subprocessor Data Handling: Data processed by Talio’s subprocessors is retained for a maximum period of seven days before permanent deletion.
• Data Deletion Requests: Clients have the right to request the deletion of their data at any point within the seven-day retention period.